Cancellation and refund policy

1. Bookings are non-refundable

When you book a seat, the library keeps that seat only for you for the shift and dates you chose. So, once a booking is paid, it cannot be cancelled and the amount is not refunded. Please check the library, shift, seat and dates carefully before you pay.

2. When we will refund

We will refund the amount you paid in these cases:

• Money was taken from your account but the booking was not confirmed.
• You were charged twice for the same booking.
• The library is closed or cannot give you the booked seat, and no similar seat is offered.
• Any other case where our team decides a refund is fair.

3. How to ask for a refund

Contact us within 7 days with your booking code and mobile number. We will check with the library and reply.

4. How refunds are paid

Approved refunds go back to the same payment method you used (UPI, card, net banking or wallet). Banks usually take 5–7 working days to show the money in your account.

5. Seat holds that expire

If you start a booking but do not finish payment in time, the seat hold ends on its own. No money is taken in this case. If money was taken, it is refunded as in point 2.

6. Contact

• Kitabi Corner Digital Services Private Limited
• Support hours: Monday to Saturday, 10 AM – 7 PM